Senior Deputy Service Desk Lead - PAE Fires IT Support Job at Technology, Automation, and Management, Inc., Huntsville, AL

  • Technology, Automation, and Management, Inc.
  • Huntsville, AL

Job Description

Job Description

Job Description

Pending Contract Award

 

Position Responsibility Summary:

  • Primary Function - Deputy Leadership & Operations (PWS 1.16.6, 1.16.6.5): Serves as the deputy to the Senior Service Desk Lead, providing continuity of Service Desk leadership during periods of leave, surge demands, or personnel transitions. Assumes full Service Desk management authority in the Lead's absence, ensuring no gap in SLA enforcement, Government interface, or team oversight. Supports day-to-day operations, performance metrics generation, and trend analysis reporting across a volume of 4,000 tickets per month and 3,500 users.
  • Cross-Functional Asset & Configuration Management (PWS 1.16.10, 1.16.5):** Cross-trained in Asset Management and Configuration Management. Ensures equipment deployments tracked through the Service Desk align with ASTS/DPAS records and CM baselines. Validates asset availability against the property book and confirms replacement devices match the approved CM baseline prior to directing deployment, reducing provisioning lead times and ensuring end-to-end accountability from ticket creation to delivery.

Job Tags

Contract work

Similar Jobs

Raymour & Flanigan

Furniture Delivery Assistant Job at Raymour & Flanigan

 ...Furniture Delivery AssistantWith Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our employees well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar... 

Dixon Valve

LMS Administrator Job at Dixon Valve

 ...LMS Administrator Location: 1 Dixon Square, Chestertown, MD 21620 Shift Hours: 8am - 5pm, Monday - Friday Pay Range: $40,000 - $60,000 Make the Right ConnectionBuild Your Career with Dixon! The Dixon Group is looking for a Learning Management System (LMS) Administrator... 

Kinsley Group

Industrial Sales Engineer (Power Generation Equipment) Job at Kinsley Group

 ...Kinsley Power Systems is seeking an Industrial Sales Engineer to add to their team! The Industrial Sales Engineer's main objective is to sell industrial power generation applications including related equipment (transfer switches, switchgear, load banks, fuel tanks, etc... 

Clear Destination

Generator Service Technician Job at Clear Destination

 ...nation's largest distributors of Rehlko, previously Kohler, Generators and Power Systems, is seeking a seasoned Generator Technician...  ...looking for!PRIMARY RESPONSIBILITIES:Perform preventative maintenance on standby generator systems.Troubleshoot and repair gas and... 

Metropolitan

Dental Assistant Job at Metropolitan

 ...Dental Assistant NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan...  ...included or was supplemented by 600 hours of supervised internship experience assisting a dentist at chairside; or 2. A four-year...