Job Description

Retail AssociateReports To: Store ManagerLocation: Calabasas Store, Calabasas, CACompany Description:FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture, and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We're home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island, to Off-White and Comme des Garçons, including our private label brand of essential cut and sew apparel. At FEATURE, we're in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive, limited release products in the world. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our brand-new locations in both Calabasas, CA and Scottsdale, AZ.Position Summary:We are excited to add this critical member to the FEATURE Team. Our Sales Team is responsible for generating sales and building customer relationships in our retail stores. Associates must demonstrate high degrees of proficiency to interact with the customers and identify their needs to best maximize sales opportunities. Our Associates are responsible for continuing the client contact beyond the initial sale as well as maintaining the visual and housekeeping standards of the store. This will include the receiving of merchandise and presentation to the selling floor, processing of markdowns and removal from the floor for transfers. They have an ability to successfully operate our point-of-sale (POS) register system and operate our email system.Responsibilities:Achieve and exceed the personal sales and productivity goals agreed upon with your store managerDemonstrate a complete knowledge of the merchandises' features and benefits to maximize the sales opportunityBe a quick thinker who listens to the customer and can identify his/her needs and overcome objections if raisedResponsible to do client development beyond the initial transaction; utilizing phone, email and written follow-up contactMaintain the housekeeping and visual standards of the storeHave computer skills to operate the POS register and email systemsSafeguard the store's inventory by adherence to the company's loss prevention programFollow all store operational policies and proceduresClient Book Management and ClientelingMeasures of Success:Thrives in fast-pace environmentWorks well cross-functionally with multiple teams and collaboratively with store team membersKnowledge ability to perform tasks on all current SoftwareIs a natural problem solverExtensive Knowledge of store brands, fit and current trendsVery strong communication skillsWorks autonomously and is a self-starterExceptional customer service skillsQualifications:3+ years of selling or customer service experienceMust be a sales-driven, goal-oriented individualMust have a positive, high-energy, friendly, outgoing and engaging personality.Must be willing to take the first step to initiate contact with the customers and identify their shopping needs.Must demonstrate strong verbal and written communication skills allowing for effective communication with your customersMust possess computer skills to operate our retail POS system, Word, Excel and emailMust be able to lift, carry or otherwise move objects weighing up to 15 pounds when merchandising the sales floor and use ladders or stairs

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