We are looking for a data-driven, creative, and highly technical Lifecycle Manager to own our customer retention strategy. Your primary playground will be Klaviyo, and your North Star metric will be Customer Lifetime Value (LTV).
This isn't a role for a generalist—we need someone who has lived and breathed e-commerce, understands the nuances of a high-growth brand, and knows how to turn a one-time buyer into a lifelong advocate.
Klaviyo Mastery: Own the full execution of our email and SMS strategy. This includes sophisticated segmentation, high-converting automated flows (Welcome, Abandoned Cart, Post-Purchase, Win-back), and a high-frequency campaign calendar.
LTV Optimization: Analyze customer cohorts to identify churn points and opportunities for upsells or cross-sells. You will be responsible for moving the needle on repeat purchase rates and average order value (AOV).
A/B Testing & Optimization: Maintain a rigorous testing roadmap. You'll constantly experiment with subject lines, send times, content blocks, and incentive structures to squeeze every ounce of ROI out of our list.
Personalization & Segmentation: Move beyond "batch and blast." Use predictive analytics and behavioral data to deliver the right message to the right person at the right time.
Collaboration: Work closely with the Creative team to ensure every touchpoint is on-brand and high-converting, and with the Product team to align lifecycle triggers with the on-site experience.
Reporting: Deliver weekly and monthly reports on channel performance, attribution, and health of the subscriber base.
E-comm Native: You have 3+ years of experience working in-house for a direct-to-consumer (DTC) or e-commerce brand. You understand the unique challenges of inventory cycles, seasonal peaks, and customer psychology.
Klaviyo Expert: You don't just "know" Klaviyo; you're a power user. You understand custom properties, event-based triggers, and how to integrate Klaviyo with the rest of our tech stack (Shopify, Gorgias, etc.).
Analytical Mindset: You are comfortable in a spreadsheet. You can calculate LTV, Payback period, etc in your sleep and use data to tell a story.
Copy & Creative Eye: While you don't need to be a designer, you know what "good" looks like. You can write punchy, brand-aligned copy that drives action.
Self-Starter: You are comfortable in a fast-paced environment where you own your results. You don't wait for a brief; you find the opportunity and build the solution.
Proven track record of increasing Retention/LTV at a growth-stage e-commerce brand.
Deep technical proficiency in Klaviyo (Certification is a plus).
Experience with Shopify
Familiarity with SMS marketing platforms (Attentive, Postscript, or Klaviyo SMS).
Strong understanding of deliverability, list hygiene, and GDPR/CCPA compliance.
...youll engage in relational, experiential, and evidencebased therapy models including our proprietary CASA treatment approach and... ...& Residential TherapiesUtilize Adventure Therapy , AnimalAssisted Therapy , and experiential modalities including the opportunity...
...network technologies in lieu of a degreeNice If You Have:Experience with global networking and regional solutioningExperience with telecom service provider engagementExperience in technical engineering leadership roles, including leading technically varied teams for successful...
Hello, I am Raquelle, and my family in Winston-Salem, North Carolina is seeking a responsible and caring babysitter for our toddler. We are looking for someone who can provide occasional, part-time care.The ideal candidate should have experience with toddlers and be comfortable...
...Chief Medical Officer The Chief Medical Officer (CMO) is responsible for providing clinical leadership, fostering superior quality patient care, developing and ensuring strategic goals are met, and providing for the timely recruitment and retention of the clinical staff...
...Loan Officer Assistant The Loan Officer Assistant will assist and support their Senior Mortgage Banker(s) in the origination of residential real estate loans. This support role is critical in facilitating data processing, along with analysis of documents necessary...