Associate Service Desk Technician (Tier 1) - PAE Fires IT Support Job at Technology, Automation, and Management, Inc., Huntsville, AL

  • Technology, Automation, and Management, Inc.
  • Huntsville, AL

Job Description

Job Description

Job Description

Pending Contract Award

Position Responsibility Summary:

  • Primary Function - Initial Contact & Triage (PWS 1.16.6.1, 1.16.6.3): Serves as the first point of contact for all user inquiries, performing initial triage, password resets, account unlocks, and routine troubleshooting. Ensures that standard, quick-resolution requests are addressed promptly to maintain consistent response times and customer satisfaction regardless of ticket workload fluctuations.
    • Cross-Functional Equipment Support (PWS 1.16.6.4, 1.16.10.2):** Cross-trained in Equipment Support and Asset Management receiving/tracking. Logs and documents equipment moves, adds, and changes during user support interactions, capturing serial numbers and locations in real time as part of the ticket workflow. Provides direct backup capability to Desktop Support/Field Technicians during high-volume deployment periods.

Job Tags

Contract work

Similar Jobs

Nancy lyon porter building

Chief Medical Officer Job at Nancy lyon porter building

 ...Chief Medical Officer At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position... 

SmartRecruiters

Senior Producer, Breaking News Specials (Weekends) Job at SmartRecruiters

 ...Full-time Business Segment: NBC Editorial Compensation: USD 125,000 - USD 170,000 - yearly Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio... 

Hudson Automotive Group, Inc

Used Car Technician Job at Hudson Automotive Group, Inc

 ...Used Car Technician All Star Nissan - Denham Springs, LA 70726 Overview Job Shift Open to Closing Description $55k - $90k+ Per Year Earning Potential Yearly Technician Retention Bonus All Star Nissan, a Hudson Automotive Company, is actively seeking... 

Jackson Hospital

PBX Operator Job at Jackson Hospital

 ...The PBX Operator provides communication services between the Hospital and the general public. He/she operates a radio paging system to relay incoming/outgoing messages between physicians, nurse stations, and patients. It is the PBX Operator's responsibility to provide... 

Avery Dennison

Label Machine Operator Job at Avery Dennison

 ...consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software...  ...45AM-8PM, Wed 7:45AM-2PM. Key Areas of Responsibility Operates the label machines properly and efficiently in order to meet production...